The School of Social Work (SSW) at Temple University is highly focused on preparing students to meet the needs of our increasingly complex society. As interest in the SSW’s comprehensive program increased, more applications started pouring in — so where was the problem?
Former Academic Coordinator Erin Brosious explained how a manual admissions pipeline process was getting in the way of being able to efficiently serve students’ needs: “Having to do everything manually, including sending physical files out to faculty for review — and then hoping that faculty would return them — was a very tedious, long and cumbersome process,” she said.
With limited administrative resources, staff members found that most of their time was taken up with managing applications, leaving little left over for any other tasks. Something had to change.